Pricing & FAQ

We understand that every home is unique, and so are its cleaning needs! To provide you with the most accurate quote, we typically base our pricing on the square footage of your home and the specific services you’re looking for.

Here’s how you can get a personalized quote:

• Option 1: Quick Phone Estimate (Best for initial inquiry) Give us a call at 575-339-9013. We can often provide a general estimate over the phone based on your home’s size and your cleaning preferences.

• Option 2: Detailed On-Site Walk-Through (Recommended for accuracy) For a precise quote and to discuss your specific needs in detail, we recommend scheduling a free, no-obligation walk-through. You can easily do this by filling out our booking form. Please state your concerns or any specific cleaning requirements in the “notes” section.

Customers who book recurring cleaning services (weekly, bi-weekly, or monthly) will receive a special introductory discount applied to the remaining cleaning services during their second appointment payment.

Yes, the coupons can be applied as you place the order online or over the phone, but the weekly or bi-weekly or monthly discounts are applied on your second appointment invoice.

For now, the customized page isn’t available. Therefore the only way to book customized cleaning is to schedule a consultation via the booking form with all your requests and we will provide you with the quote accordingly.

There are a few factors that can influence the final cost of your cleaning service. To ensure transparency, we’ve outlined the potential additional charges below:

• Pet Fee: If you have pets, we may charge an extra fee based on the number of pets, your home’s size, and the level of cleaning service you’ve selected. This fee typically ranges from $15 to $45.
• Clutter Fee: Excessive clutter can slow down our cleaning process. If your home has a significant amount of items that need to be moved or dusted, you may incur an additional charge. We define excessive clutter as a level that hinders our ability to clean efficiently and safely. To avoid surprises, we recommend a customized cleaning plan for homes with extreme clutter or hoarding tendencies.
• Dishwashing Fee: If there’s a large number of dishes that need to be washed instead of simply loaded into a dishwasher, an extra fee may apply.

For any other unforeseen circumstances that might increase the cleaning time or complexity, we recommend opting for a customized cleaning service. This approach allows us to accurately assess the job requirements and provide you with a precise quote upfront

Thank you for bringing this to our attention. We understand your concern about using eco-friendly products. While we primarily use biodegradable products, we do offer eco-friendly options at an additional cost upon request. This allows us to cater to customers with specific preferences while maintaining a balance between sustainability and affordability. We apologize for any misunderstanding.

Security is our priority. We partner with industry-leading payment processors like Stripe (for credit cards) and PayPal. These services are PCI compliant and specialize in securely handling sensitive payment data. We never store your credit card or PayPal information ourselves. Check & cash payments are handled securely through direct deposit to our business bank account.

We completely understand why you might think that. Our goal isn’t just to make your home look clean, but to ensure it’s thoroughly and hygienically cleaned. Having two cleaners for four hours (or more, depending on the size of your home, especially on our first-time cleaning) allows us to deliver an exceptionally thorough and efficient service. Here’s why:

• Minimizing Cross-Contamination: This is a top priority. By having two cleaners (or more), we can assign dedicated individuals and specialized tools & products for areas like kitchens and bathrooms. This prevents the transfer of germs and ensures a much more sanitary cleaning process throughout your home. We never use the same cleaning cloths or equipment in these distinct areas.

• Specialized Expertise and Efficiency: Our team members are trained and often have preferences for specific cleaning tasks. This means we can leverage individual strengths, allowing each cleaner to focus on what they do best and most efficiently. This specialized approach means less time spent on tasks and a higher quality result.

• Initial Standard or Deep Cleaning Takes Time: The very first time we clean a home, it often takes us a bit longer. This is because we’re not just doing a surface wipe-down; we’re performing a comprehensive initial clean to bring your home to our standards. Once we’re familiar with your home’s unique layout and needs, our subsequent cleanings become incredibly efficient, often allowing us to achieve the same results in less time.

To ensure complete transparency and for your peace of mind, we provide a detailed checklist of the services to be performed 72 hours before your initial scheduled cleaning appointment.

We want to ensure all our clients are fully informed and comfortable with our operational guidelines. Our Terms & Conditions are easily accessible and are a fundamental part of every service booking.

Here’s how we ensure you’re aware of them:

• Dedicated Page: Our complete Terms & Conditions are always available on a designated page of our website, linked clearly in the footer and often in relevant sections. We encourage you to review them at any time.

• Mandatory Agreement at Booking: For every service booking, new or returning, you are required to expressly agree to our Terms & Conditions before completing your reservation. This typically involves a mandatory checkbox that states you have read, understood, and agree to the terms.

• Booking Confirmation Email: Immediately after booking, your automated confirmation email includes a direct link to our Terms & Conditions for your easy reference.

We’ve designed this process to be transparent and user-friendly, ensuring you have every opportunity to review our policies. Even though our services do not require a long-term contract, your agreement to these terms during the booking process signifies your understanding and acceptance of our service guidelines.

We want all our clients to be fully informed about our service guidelines. While our Terms & Conditions are always available on our website, we understand that phone bookings might not always allow for an immediate review.

For phone bookings, we’ll send you a direct link to our Terms & Conditions via email immediately after scheduling. We kindly ask that you review these terms at your convenience, but at least 24 hours before your scheduled appointment. This ensures you have ample time to understand them.

Your understanding of these terms helps us provide you with the best possible service experience.